Improving the World through Healthcare & Education

“With rare exceptions, all of your most important achievements on this planet will come from working with others—or, in a word, partnership.”

-Paul Farmer, MD

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I'm a detail-oriented operations director with an 11+ year career in operational leadership, strategic planning, and cost control. I offer unique professional experience covering multiple facets of policy and procedural alignment and capacity planning. I am a Fellow of the American College of Medical Practice Executives (FACMPE), a Fellow of the Academy of Healthcare Executives (FACHE),  completed a Master of International Business Administration and a Bachelor of Science in Political Science, learning valuable skills to enable to me to contribute to dynamic projects. 

Feel free to connect with me on LinkedIn, I would love to speak to you about your endeavors. 


Professional Experience

Director of Physician Services

Duke LifePoint: Central Carolina Hospital

October 2021- Present


Director of Physician Services

HCA: Central Florida Hospital & Oviedo Hospital

June 2021 - September 2021


Practice Manager II

HCA: Gulf Coast Cardiology

February 2019 - June 2021


Practice Administrator 

Utah Endocrinology Associates

June 2016 - February 2019


Office Manager

Carmela P. Morales MD PA

August 2011 - January 2014


Finance Clerk

Brigham Young University: Office of Information Technology

September 2008 - August 2011


Contributing to the Community

Board of Directors

Lee County Health Department

July 2022 - Present


Board of Directors

US-Uganda Orphans Education Fund

October 2021 - Present


Disaster Response Team & Spiritual Leader

Red Cross: Panama City

October 2019 - June 2021


Goat Farm Attendant

International Rescue Committee

2016-2019


Finance Intern

Help International: Uganda

May 2010 - August 2010


Committee Member

Brigham Young University: Special Olympics

August 2008 - May 2010


Service Volunteer

El Salvador

July 2006 - July 2008


Education

B.S. Political Science

Brigham Young University

Graduated 2011


Master International Business Administration

NOVA Southeastern

Graduated 2015


Professional Certifications

Fellow

American College of Healthcare Executives

January 2023


Fellow

American College of Medical Practice Executives

July 2022


Yellow Belt

Six Sigma

June 2022


Board Certified

American College of Medical Practice Executives

February 2020


Sharing What I've Learned

Learning from others is essential to our professional and personal growth. I feel it is our duty to likewise contribute to the development of others in the field, as both a thank you and a tribute to those who led before us

I have developed the following publications through the Medical Group Management Association as a means to express my gratitude for those who have taught me, and for those who continue to impart their knowledge to help me grow, either directly or indirectly.


Life Lessons from Harry Potter and Other Classic Books

Podcast: MGMA Leadership Insights

July 2022


Speaker: Humility and Agile Leadership — Empowering Your Frontline Workers

Virtual: Medical Practice Excellence Leaders Conference

November 2021


Speaker: Humility and Agile Leadership — Empowering Your Frontline Workers

Live: Medical Practice Excellence Leaders Conference

San Diego. October 2021


Michael’s Lessons for Leaders

MGMA Connection Magazine

July 2021 - The Leadership Issue


Creating purpose and sustaining culture via better virtual meetings

MGMA Connection Magazine

January 2021 - Financial 


Personality and leadership: The need for humility

MGMA Connection Magazine

July 2020 - Leadership 

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